Volunteer Positions

Ball Crew

The Ball Crew Committee is the team that retrieve tennis balls on court during matches to keep the flow of play moving smoothing and to keep the court clear of balls. Ball Crew hold umbrellas over players during changeovers and attend to other player needs as required during match play.

Requirements:

  • Must be 11 years old.
  • Working knowledge of the rules of tennis.
  • Good hand-eye coordination and ability to move quickly around the court to retrieve tennis balls.
  • Ability to stand and be in the sun for extended periods

Communications

The Communications Committee supports the development and posting of signage, scoring, order of play, and other key information at the tournament site. They also advise on website contents.This committee creates excitement about the event through promotional contacts with print, tv, radio, and social media organizations. They work closely with tournament organizers to ensure that guests have clear understanding of the event and status of play. The committee also works with the a/v team on site.

Requirements:

  • Working knowledge of website design preferred.
  • Ability to communicate clearly and effectively A background in professional communication is an asset.
  • Knowledge of tennis tournament scoring and draws.

Court Maintenance

The Court Maintenance Committee is responsible for ensuring that the courts are in the best playing condition possible for all matches.They assess and repair courts daily, sweep courts between sets and matches, monitor and address any watering needs/issues, and report any surface concerns to the tournament organizers.

Requirements:

  • Previous experience maintaining clay courts and assets.
  • Ability to drag tennis court surface between sets & matches.

Food & Beverage

The Food & Beverage Committee is responsible for delivering, distributing, and continually replenishing all food and drink items in the VIP Tent.This committee is also responsible for food and beverage needs for the Players’ Lounge, Officials, General Admissions Guests, and Volunteer Station. They also serve as the point of contact and liaison with the contracted food vendors on-site.

Requirements:

  • Ability to bend and lift food, drink, and ice bag items.
  • Previous experience in food service is an asset.
  • Ability to work effectively with food vendors.

Ushers

The Marshals Committee is the volunteer security force that maintains crowds, ensures that guests find their seating areas smoothly, and prevent any potential undesirable situations. Marshals ensure that players, guests, and volunteers have a safe and positive experience. They monitor and grant access to restricted areas, parking areas, provide information to guests, and assist tournament officials as needed. 

Requirements:

  • Must be 18 years old or older
  • Excellent interpersonal skills.
  • Ability to give direction with confidence while maintaining positive customer experience.
  • Ability to stand in the sun for extended periods of time.

Medical / First Aid

The Medical Committee staffs the First Aid Station and assists with all first-aid requests and medical emergencies on-site. 

Requirements:

  • Registered Nurses or certified EMTs.

Merchandising

The Merchandizing Committee plans, recommends the selection, inventories, stocks, and manages the sale of logo items for the event.  

Requirements:

  • Background in retail is an asset
  • Comfortable dealing with financial transactions.

Player Services

The Player Services Committee manages the Player Lounge and serve as the main point of contact for the players during the tournament They perform a variety of tasks, while maintaining the Player Lounge area to keep it comfortable and accommodating for the players. They book all practice courts and serve as a concierge for players.

Requirements:

  • Superior customer service skills.
  • Bilingual or multi-lingual is not required but is a plus.
  • Problem-solving, solution-oriented mindset is essential.

Ticketing

The Ticket committee is responsible for the ticket sales for the event.  Specific duties including managing the entrance to the event by scanning tickets purchased in advance, selling same-day tickets, and assessing availability and upgrading for fee higher category tickets same-day.

Requirements:

  • Strong customer service focus.
  • Comfortable dealing with financial transactions.
  • Attention to detail and ability to manage information.

Transportation / Drivers

The Transportation committee is responsible for providing transportation for all players and coaches to and from the airports, hotels, and the tournament site as needed. Tournament vehicles are provided. 

Requirements:

  • A valid driver's license & good driving record.
  • Good working knowledge of the area and routes to local airports and venues.

VIP Tent

The VIP committee is responsible for the VIP tent experience for guests.  This committee must work effectively with all other event groups to maintain a superior guest experience for VIP attendees (ticketing, operations, Food/Bev, and Marshall/Ushers).  The VIP team greets, seats, and serves food and drinks to VIP guests.  They also maintain the physical set up of the VIP tent.

Requirements:

  • Must be 21 years old.
  • Strong customer service focus.
  • Ability to solve problems and be flexible while remaining positive.
  • Comfortable providing direction to guests while maintaining a positive customer experience.